Frequently Asked Questions
Mobile Wash & Fold
What are your wash and fold hours?
Our mobile wash & fold hours are 8AM to 12PM and again 3PM to 7PM 7 days a week.
What products do you use when you wash my clothes?
We use high-quality detergents, softeners, and dryer sheets. Hypoallergenic or free and clear alternatives are available. Please include notes in your order when scheduling online if you want these.
Is there a minimum order?
Your order must weigh 25 pounds in order to qualify for pickup.
Do you wash my clothes with other clothes?
No. We always keep our customers laundry separate from one another.
What is the turnaround time for wash & fold?
Turn around is 1 to 3 days.
Pickup & Delivery
When do you offer pickup and delivery?
Our pickup & delivery hours are 8AM to 12PM and again 3PM to 7PM 7 days a week.
What is the turnaround time for pickup and delivery?
1 to 3 days
Is there a minimum order?
Your order must weigh 25 pounds to qualify for pickup.
How much does pickup and delivery cost?
Regularly recurring orders are priced at $2.29/lb. and occasional orders are priced at $2.39/lb. All order must meet a 25 lb. minimum.
Do I need to be home when the driver picks up or delivers my clothes?
No, you can leave your laundry in a secure location (front porch, back porch, behind a fence, in an unlocked garage) just make sure to note it when you place your order so our driver knows where to find it.
How do I schedule an order online?
It is simple. Just click on the "Schedule a Pickup" Button in the upper right hand corner and create an account. It only takes a few minutes to input your information and you can place an order for weekly, bi-weekly or one-off services.
Can I make a special request on how I want my laundry done?
Absolutely. When you place your order online there is a section called Preferences where you can specify things you want done every time that we do your laundry. There is also a section called Special Laundry Instructions where you can ask for something for this particular order. For instance if you want us to spot treat a stain on one of your items.
Is there a contract or long term commitment?
No. You never have to sign a contract and you can stop service at any time. We know that you will stick with us based on our excellent service.
When I schedule an order, how will I be billed?
Like other online services, we ask for your credit card when you place your order. Your card will not be billed until your laundry is completed and weighed.
What do I put my laundry in?
Please put your laundry in a laundry bag or in a trash bag and make sure it is closed properly so nothing falls out.
Can I put my pickups on hold while I'm on vacation?
Yes. You can suspend your pickup until you return from your vacation.